Help center
Frequently asked questions
Everything you might want to know before, during and after your purchase.
How do I place an order?
Describe your checkout flow, and mention that a WhatsApp specialist can assist before ordering.
Can I pay in instalments?
List the exact payment and instalment options your store actually offers.
Can I change my order after placing it?
Explain your amendment window and how to reach the team quickly.
Do you take reservations?
Explain whether pieces can be held or reserved, and on what terms.
How fast is delivery in the UAE?
State your real delivery windows per emirate and the insured handover process.
Is delivery insured?
Describe your insurance coverage from dispatch to handover.
Do you ship outside the UAE?
State whether international shipping is offered and under what conditions.
Is the packaging discreet?
Describe how orders are packaged for privacy and protection.
How do returns work?
State your actual return window, condition requirements and the steps to start a return.
Can I exchange rather than refund?
Explain your exchange policy and any price-difference handling.
What if the watch has been worn?
Explain how condition affects return eligibility.
Are sale items returnable?
State your policy for discounted pieces.
Are your watches authentic?
Describe your verification process, documentation and guarantee.
Do watches come with box and papers?
Explain what each listing includes and where to check per product.
Can you help me choose a watch?
Point customers to your WhatsApp specialist for guidance before buying.
What does the warranty cover?
State the exact duration, what is covered and what is excluded.
Is it valid outside the UAE?
Explain the geographic scope of your warranty.
How do I make a claim?
Describe the claim steps and expected response time.
Do you service watches you did not sell?
State whether servicing is offered for outside purchases.