Terms of Service

These Terms of Service govern your use of the Wrist Gallery Dubai website and any purchases made through our store.

By accessing our website, browsing our products, or placing an order, you agree to these Terms of Service.

1. General Conditions

Wrist Gallery Dubai provides access to this website and its products subject to the terms stated below.

We reserve the right to:

• Refuse service where reasonably necessary

• Cancel or reject orders in cases of suspected fraud, misuse, pricing errors, or unavailable stock

• Update products, pricing, promotions, policies, and website content at any time

• Modify these Terms of Service when necessary

You must not use our website or services for any unlawful or unauthorized purpose.

2. Products and Availability

We make reasonable efforts to display product information, specifications, colors, images, and availability accurately.

However:

• Product colors may appear slightly different depending on your screen or device

• Packaging may vary

• Product availability may change without notice

• Certain models may become unavailable after an order is placed

If an ordered product becomes unavailable, our team may contact you to offer an alternative, exchange, or cancellation.

3. Pricing

All prices displayed on the website are shown in UAE Dirhams (AED) unless otherwise stated.

Prices, discounts, promotional offers, and availability may change at any time without prior notice.

In the event of an obvious pricing or technical error, Wrist Gallery Dubai reserves the right to cancel the affected order or contact the customer before processing it.

4. Orders

Submitting an order does not automatically guarantee acceptance.

An order may be subject to:

• Product availability

• Customer confirmation

• Delivery-area availability

• Payment verification where applicable

• Fraud and risk checks

We may contact customers by phone, WhatsApp, SMS, or other provided contact methods to confirm an order or delivery information.

Customers are responsible for providing accurate:

• Name

• Phone number

• Delivery address

• Location details

• Payment information where applicable

Incorrect or incomplete information may result in delays or cancellation.

5. Cash on Delivery

Where Cash on Delivery is available, payment must be made at the time the order is delivered.

Customers should ensure they are available to receive the order and have the required payment ready.

Repeated refusal of confirmed orders, false orders, unreachable contact details, or misuse of the Cash on Delivery service may result in future orders being restricted or refused.

6. Online Payments

Where online payment methods are available, customers agree to provide valid and authorized payment information.

Payment processing may be handled by third-party payment providers. Wrist Gallery Dubai is not responsible for interruptions or delays caused directly by third-party payment systems.

7. Delivery

Delivery times shown on the website are estimates and may vary depending on:

• Customer location

• Order confirmation

• Courier availability

• Public holidays

• Weather conditions

• Operational delays

• Events outside our reasonable control

Customers must provide complete and accurate delivery information.

Additional delivery attempts or charges may apply where a delivery fails because the customer is unavailable, unreachable, or has provided incorrect information.

8. Returns, Exchanges and Refunds

All returns, exchanges, and refunds are subject to our Return & Refund Policy.

Customers should review that policy before making a purchase.

Returned products may be inspected before an exchange or refund is approved.

Products showing signs of use, damage, alteration, missing packaging, or failure to meet our return conditions may be rejected.

9. Order Cancellations

Customers should request cancellation as soon as possible.

Orders that have already been prepared, dispatched, or handed to the delivery provider may not be eligible for immediate cancellation.

Applicable delivery or return charges may apply where an order has already entered the delivery process.

10. Product Use and Care

Customers are responsible for using and maintaining purchased products appropriately.

Wrist Gallery Dubai is not responsible for damage resulting from:

• Accidental damage

• Improper handling

• Unauthorized repair or modification

• Normal wear and tear

• Exposure to water beyond the stated resistance level

• Improper storage

• Misuse of the product

Water resistance should not be interpreted as unlimited waterproof protection unless specifically stated.

11. Intellectual Property

All content available on the Wrist Gallery Dubai website, including:

• Store branding

• Website design

• Text

• Graphics

• Original photography

• Promotional materials

• Logos owned by Wrist Gallery Dubai

• Custom website content

may not be copied, reproduced, distributed, or commercially used without authorization.

Third-party trademarks and brand names remain the property of their respective owners.

12. Prohibited Use

You may not use this website to:

• Submit fraudulent or false orders

• Attempt unauthorized access to our systems

• Introduce viruses, malicious code, or harmful software

• Scrape or copy website content for unauthorized commercial use

• Interfere with the website's operation

• Impersonate another person

• Provide intentionally false customer or payment information

• Conduct unlawful activities

We reserve the right to restrict access where misuse is detected.

13. Third-Party Services

Certain features of our website may depend on third-party providers, including:

• Shopify

• Payment providers

• Delivery companies

• Analytics services

• Communication platforms

These services may operate under their own terms and privacy policies.

We are not responsible for failures caused solely by third-party services outside our reasonable control.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Wrist Gallery Dubai will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude any customer rights that cannot legally be excluded under applicable UAE law.

15. Fraud and Abuse

Wrist Gallery Dubai reserves the right to cancel, restrict, or refuse orders associated with suspected:

• Fraudulent activity

• Payment abuse

• Repeated false orders

• Excessive unjustified delivery refusals

• Misuse of promotions

• Attempts to manipulate our systems or policies

16. Privacy

Personal information provided through our website is handled in accordance with our Privacy Policy.

By placing an order, you authorize us to use the information reasonably necessary to process, confirm, deliver, and support your order.

17. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version published on our website will apply to future use of the store and future orders.

18. Governing Law

These Terms of Service are governed by the applicable laws and regulations of the United Arab Emirates.

Any disputes will be handled in accordance with applicable UAE laws and the jurisdiction of the competent UAE authorities and courts.

19. Contact

For questions regarding these Terms of Service, orders, returns, or other store matters, please contact Wrist Gallery Dubai Customer Support through the contact information provided on our website.

By using our website or placing an order, you confirm that you have read, understood, and agreed to these Terms of Service.