Shipping Policy

At Wrist Gallery Dubai, we aim to process & deliver orders across the UAE as quickly and reliably as possible.

Order Processing

Orders are processed after they are successfully placed and, where necessary, confirmed by our team.

Customers may be contacted by phone or WhatsApp to confirm:

• Order details

• Delivery address

• Location

• Availability

• Cash on Delivery information

Orders with incomplete or incorrect information may be delayed until the details are confirmed.

Delivery Areas

We currently deliver across the United Arab Emirates.

Delivery availability may vary depending on the customer's location and courier coverage.

Delivery Time

Most orders are delivered within 1–2 business days after confirmation.

In some cases, delivery may take longer due to:

• High order volume

• Public holidays

• Customer availability

• Remote delivery locations

• Courier delays

• Weather or road conditions

• Events outside our reasonable control

Any delivery timeframe provided is an estimate and is not guaranteed.

Same-Day or Next-Day Delivery

Where available, selected orders may qualify for faster delivery.

Same-day or next-day delivery depends on:

• Order time

• Product availability

• Customer location

• Successful order confirmation

• Courier capacity

Our team will confirm availability where applicable.

Delivery Charges

Any applicable delivery charges will be displayed during checkout or communicated before the order is dispatched.

Promotional free delivery may be available on selected orders or during specific campaigns.

Additional charges may apply for repeated delivery attempts, exchanges, or returns where permitted under our policies.

Cash on Delivery

Cash on Delivery may be available for eligible UAE orders.

Customers choosing Cash on Delivery must:

• Provide a valid UAE phone number

• Provide an accurate delivery location

• Be available to receive the order

• Have the required payment ready at delivery

Our delivery team may contact you before arrival.

Failed Delivery Attempts

A delivery may be unsuccessful if:

• The customer cannot be reached

• The customer is unavailable

• The delivery address is incorrect or incomplete

• The customer refuses a confirmed order

• Access to the delivery location is unavailable

If a delivery attempt fails, our team may contact the customer to arrange another attempt.

Additional delivery charges may apply for repeated attempts.

Changing Your Delivery Address

If you need to change your delivery address, please contact us as soon as possible.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

Changing the destination after dispatch may also result in additional delivery time or charges.

Order Tracking

Where tracking information is available, it may be shared by our team or delivery provider.

Customers may also receive delivery updates through phone, WhatsApp, SMS, or other available communication channels.

Inspecting Your Order

We recommend checking your package shortly after receiving it.

If you believe you have received an incorrect, damaged, or defective item, contact Wrist Gallery Dubai Customer Support as soon as possible and provide:

• Your order number

• Photos or videos of the item

• Photos of the packaging where relevant

• A description of the issue

Returns, exchanges, and refunds are handled according to our Return & Refund Policy.

Delivery Delays

While we aim to deliver orders promptly, Wrist Gallery Dubai is not responsible for reasonable delays caused by circumstances outside our control, including courier disruptions, severe weather, public holidays, road closures, or other operational events.

Our team will make reasonable efforts to assist customers where a significant delay occurs.

Incorrect Customer Information

Customers are responsible for ensuring all delivery information is accurate when placing an order.

Wrist Gallery Dubai is not responsible for delays or failed deliveries caused by incorrect:

• Phone numbers

• Addresses

• Building or villa information

• Emirate selection

• Location details

Please contact us immediately if you notice an error after placing your order.

Contact Us

For questions regarding your delivery or order status, please contact Wrist Gallery Dubai Customer Support using the contact information provided on our website.